RETURNS & REFUND POLICY

Last updated: 12th March 2026

Overview

At Got Crabs, we take great care to ensure our seafood products arrive fresh and in excellent condition. Because we sell perishable food products, our returns policy differs from standard retail goods.

Perishable Products

Due to the nature of fresh seafood, products cannot normally be returned once delivered.

However, if there is a problem with your order, we will work quickly to resolve it.

You may be eligible for a refund or replacement if:

Your order arrives damaged
The product is not as described
The product arrives spoiled or unsafe to consume
Items are missing from your order

Reporting an Issue

If you experience any issue with your order, please contact us within 24 hours of delivery.

Please include:

Your order number
A description of the issue
Photos of the product and packaging

This helps us investigate the issue quickly and resolve it for you.

Refunds

If a refund is approved, it will be issued to your original payment method.

Refunds are typically processed within 5–10 business days depending on your payment provider.

Replacements

Where appropriate, we may offer a replacement product instead of a refund.

Non-Refundable Situations

Refunds may not be issued if:

The issue is reported more than 24 hours after delivery
The product has been improperly stored after delivery
The delivery address provided was incorrect

Delivery Issues

If your order is delayed due to courier issues beyond our control, we will work with the courier to resolve the situation as quickly as possible.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection law.