Last updated: 12th March 2026

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1. Introduction

This Privacy & Cookie Policy explains how Got Crabs (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit www.gotcrabs.co.uk
or purchase products from us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

Business name: Got Crabs
Website: www.gotcrabs.co.uk

Email: hi@gotcrabs.co.uk
Location: Unit G, Soweni Building, Prow Park Business Village, Newquay, Cornwall TR7 2SX

If you have any questions about this policy or how we handle your data, please contact us using the details above.

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3. Information We Collect

We may collect the following types of personal information:

Information you provide directly

When you:

• Place an order

• Contact us

• Subscribe to updates

• Fill out forms on our website

This may include:

• Name

• Email address

• Phone number

• Delivery address

• Billing address

• Order details

Payment information is processed securely by our payment providers and is not stored directly by us.

Information collected automatically

When you visit our website, we may automatically collect certain technical information such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Website traffic data

This information helps us understand how visitors use our website so we can improve it.

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4. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your purchase

• Respond to enquiries or customer support requests

• Improve our website and services

• Monitor website traffic and usage

• Comply with legal obligations

We only process personal data when we have a lawful basis to do so.

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5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity
To process and deliver your orders.

Legitimate interests
To analyse website traffic and improve our services.

Consent
For certain cookies or marketing communications (if applicable).

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6. Sharing Your Information

We only share personal information when necessary to run our business, including with:

• Payment processors

• Website hosting providers

• Delivery or courier companies

• Analytics providers

These service providers only receive the information necessary to perform their services and are required to protect your data.

We do not sell or rent your personal data.

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7. Data Retention

We retain personal information only for as long as necessary to:

• fulfil orders

• comply with legal and tax obligations

• resolve disputes

• enforce agreements

Order and financial records may be retained for up to 6 years to comply with UK tax regulations.

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8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Restrict processing of your data

• Object to certain uses of your data

• Request transfer of your data (data portability)

To exercise these rights, please contact us at hi@gotcrabs.co.uk

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s data protection authority.

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Cookie Policy
9. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information to website owners.

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10. How We Use Cookies

We use cookies to:

• Ensure the website functions correctly

• Analyse how visitors use our website

• Improve the user experience

Some cookies are essential for the website to operate.

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11. Types of Cookies We Use
Essential cookies

These cookies are necessary for the website to function and cannot be switched off.

They include cookies that enable:

• secure checkout

• shopping cart functionality

• website security

Analytics cookies

These cookies help us understand how visitors interact with our website by collecting information anonymously.

They may track:

• number of visitors

• pages visited

• time spent on the site

This helps us improve the website and our services.

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12. Managing Cookies

When you first visit our website, you may be asked to accept or manage cookies.

You can also control cookies through your browser settings. Most browsers allow you to:

• block cookies

• delete existing cookies

• receive alerts when cookies are used

Please note that disabling certain cookies may affect website functionality.

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13. Third-Party Services

Our website may use third-party services (such as website analytics or payment providers) that may also place cookies on your device.

These services have their own privacy policies governing how they use information.

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14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect legal requirements or changes to our services.

Any updates will be posted on this page with a revised “Last updated” date.